Guest Policies

In the event of a cancellation of a confirmed rental, for any reason, cancellations must be received in writing and are subject to the following penalties:
More than 14 days before arrival date:  15% cancellation charge
Less than 14 days before arrival date:  100% cancellation charge

Reservation Modifications
KEES allows a onetime reservation modification up to 14 days from arrival. No modification will be authorized within the 100% cancellation period. Modifications include date changes and increase or decrease in accommodation size. Modifications are subject to an additional administrative fee, plus any applicable rate difference and tax. Travel insurance in nontransferable. Modifications are also subject to availability and minimum lengths of stay restrictions.

Bay Club Resort : Check-in time is 6 PM on your arrival date.
Lucayan Resort: Check-in time is 5 PM on your arrival date.
Sandy Square Resort: Check-in time is 4 PM on your arrival date.

Early check-ins are not available. Guests should call 866.316.1843 on their day of check-in, if they have not received their check-in welcome letter via email. View more details on check-in procedures >>>

Bay Club Resort : Check-out time is 12 PM on your departure date.
Lucayan Resort: Check-out time is 10 AM on your departure date.
Sandy Square Resort: Check-out time is 10 AM on your departure date.

Please observe this rule, as our housekeeping staff needs time to prepare for our next arrival. Upon leaving, please secure all windows and doors, wash dishes, strip beds, and remove all trash from your rental accommodations by disposing of it in the appropriate receptacle. Your lock code will stop working at your properties check-out time. View more details on check-in procedures >>>

Damaged/Missing Items
KEES Vacations has a thorough inspection policy to ensure our rental units are in good condition and that Tenants will not be inadvertently billed for missing or broken items. Please assist us by reporting any missing or broken items to our office at 443.856.4275 within twenty-four (24) hours so that you will not be held responsible.

Furnishings & Equipment
Homes are furnished with dishes, cookware, flatware, glasses and basic appliances. Each unit is also stocked with bed linens, bath towels, hand towels, and wash cloth. Dishwasher detergent, toilet paper, paper towels, laundry detergent starter kits are also provided in each rental accommodation.  It is the guest's responsibility to replenish their supply once the starter kit has been used in full.

Please Bring Your Own Beach Towels
Please be sure to pack any specialty items that you may require during your stay.

Groups Prohibited
Large gatherings are prohibited without a separate agreement. Fraternities and sororities are prohibited. Special pricing and security deposits may be required. Please call for additional information.

Wedding/Special Events
Weddings and/or special events are strictly prohibited without a separate agreement and are only allowed in homes that participate in the Wedding and Special Event Program. If you are planning a special event, you will receive an addendum to the vacation rental agreement that must be returned to the Agent 30 days prior to occupancy.

Items Left Behind
Neither KEES Vacations nor Goodmanagement can be held responsible for items left in a rental unit. Please double check your unit for personal items prior to departure. If we are asked to return items to you they will be returned C.O.D.

All equipment in your rental unit should be in working order. Please report any inoperative equipment to our office at 443.856.4275. Every reasonable effort will be made to promptly repair the same. No refunds will be made for inoperative air conditioners, appliances or for mechanical failure.

Occupancy Limitations
Unless otherwise stated, occupancy of the Unit shall be limited to two persons per bedroom, including family, children and tenant guests. Bedding arrangements in the Unit are portrayed only to illustrate possible sleeping arrangements and may not be taken as a representation of permitted occupancy. Tenant agrees to be responsible for ensuring that maximum permitted occupancy of the Unit is not exceeded during the term of this rental, and should contact Agent with any questions regarding permitted occupancy of the unit. The person renting the unit must be an adult twenty-one (21) years of age or older.

Occupancy / Parking
No RVs, campers, trailers, or mobile homes may be parked on the premise. Parking is limited to two (2) vehicles per unit. It is the guest's responsibility to make alternate parking accommodations prior to their check-in.

Office Address & Phone Numbers
739 Thimble Shoals Blvd.
Suite 304
Newport News, VA 23606
757.216.0137 (Fax)

Pets / Smoking
Most KEES Vacations properties are pet free, unless noted otherwise as pet-friendly. Additional fees do apply with all pet-friendly properties. KEES also has a non-smoking policy in all vacation rentals. Guests who choose to smoke or bring a pet are subject to a $500.00 charge.

Can be made on the Internet 24 hours a day, by email, telephone, or in person Monday to Friday from 8:00 AM to 8:00 PM EST. If booking directly via our toll free number the 1st night's room and tax will be charged immediately. The remaining balance will be charged thirty (30) days before the arrival date. Payment must be made by credit card (MasterCard, Visa, American Express, and Discover). A receipt will be sent immediately after any charge to your account. Reservations made through 3rd party agencies are subject to the terms and conditions of those agencies.

All rental rates and administrative fees are subject to state and local taxes.

Trip Cancellation / Interruption Insurance
Available as an option on each reservation. The fee for the insurance is 6.5%. TRIP Cancellation/INTERRUPTION INSURANCE MUST BE PAID FOR AT LEAST THIRTY (30) DAYS PRIOR TO ARRIVAL OR AT THE TIME YOU MAKE YOUR RESERVATION, WHICHEVER IS EARLIEST. The policy covers standard trip interruption due to medical emergencies and mandatory evacuation days due to weather. KEES Vacations does not refund in the event of evacuation for severe weather. For detailed information on travel insurance, click here.

Deposits & Remaining Balance
An initial deposit of 15% and administrative fee is required at the time of booking. Fifteen percent (15%) is determined by the rental rate and applicable tax. The remaining balance is charged to the credit card on file 30 days from the date of arrival. Acceptable forms of payment are Visa, Mastercard, Discover and American Express.

Other questions or just want to talk?

Call us: 866.316.1843